Returns and Exchanges

Christmas returns: 
Orders placed from 01 November - 24 December can be returned until 31 January 2022.

Dear nuuroo Customer,


If it turns out that your purchase wasn’t right for you, we offer you 30 days of return from the day you received your order.
Please note, that nuuroo does not offer free returns. In such case, you are welcome to choose a local courier.

How to return an item

  1. Carefully pack the item(s) you wish to return. Make sure the item(s) is unused with price tag(s) and in original packaging.
    We encourage you to reuse the nuuroo packaging your purchase was sent in.
  2. Fill out the return form and place it inside your return package.
  3. Send your parcel to our warehouse and remember to ask for proof of purchase with tracking number from the postal service.

Send return parcel to the following address:

nuuroo a/s
Ferrarivej 12, 1.
7100 Vejle
Denmark

Exchange
If you wish to exchange an item, please place a new order in our website and return the item you have already purchased.

Refunds
We refund all payments received from you no later than 14 days from the day we received your return request.
We will return the money by the same means of payment which you used for the purchase.